Still Have Questions? Just Ask.
We’re real people — parents, actually — and we’re always happy to help. Reach out anytime and we’ll get back to you quickly, with care.
Contact UsYou Have Questions.
We Built This to Be Simple, Safe, and Meaningful.
Below are the most common questions from families who, like you, want to preserve something that matters — and make sure they can return to it when the time is right.
FAQ
What exactly is a Memory Capsule?
A Memory Capsule is a physical box — or any box you choose — filled with the meaningful items from your child’s life. Your plan includes one beautifully designed, ready-to-pack capsule per year, with prepaid return shipping included. But we encourage you to send as many as you’d like — whenever the moment feels right.
You can use your own box at any time. There’s no processing fee for extra capsules — you simply cover the cost of shipping it to us. Whether you use our box or yours, the process stays simple — and the memories are just as meaningful.
Get Started Today
What exactly is a Memory Capsule?
A Memory Capsule is a physical box — or any box you choose — filled with the meaningful items from your child’s life. Your plan includes one beautifully designed, ready-to-pack capsule per year, with prepaid return shipping included. But we encourage you to send as many as you’d like — whenever the moment feels right.
You can use your own box at any time. There’s no processing fee for extra capsules — you simply cover the cost of shipping it to us. Whether you use our box or yours, the process stays simple — and the memories are just as meaningful.
Get Started Today
What kinds of items should I include?
A Memory Capsule is a physical box — or any box you choose — filled with the meaningful items from your child’s life. Your plan includes one beautifully designed, ready-to-pack capsule per year, with prepaid return shipping included. But we encourage you to send as many as you’d like — whenever the moment feels right.
You can use your own box at any time. There’s no processing fee for extra capsules — you simply cover the cost of shipping it to us. Whether you use our box or yours, the process stays simple — and the memories are just as meaningful.
Get Started Today
Is the first box included in my plan?
A Memory Capsule is a physical box — or any box you choose — filled with the meaningful items from your child’s life. Your plan includes one beautifully designed, ready-to-pack capsule per year, with prepaid return shipping included. But we encourage you to send as many as you’d like — whenever the moment feels right.
You can use your own box at any time. There’s no processing fee for extra capsules — you simply cover the cost of shipping it to us. Whether you use our box or yours, the process stays simple — and the memories are just as meaningful.
Get Started Today
What if I have more than one child?
A Memory Capsule is a physical box — or any box you choose — filled with the meaningful items from your child’s life. Your plan includes one beautifully designed, ready-to-pack capsule per year, with prepaid return shipping included. But we encourage you to send as many as you’d like — whenever the moment feels right.
You can use your own box at any time. There’s no processing fee for extra capsules — you simply cover the cost of shipping it to us. Whether you use our box or yours, the process stays simple — and the memories are just as meaningful.
Get Started Today
Can I add more boxes in the same year?
A Memory Capsule is a physical box — or any box you choose — filled with the meaningful items from your child’s life. Your plan includes one beautifully designed, ready-to-pack capsule per year, with prepaid return shipping included. But we encourage you to send as many as you’d like — whenever the moment feels right.
You can use your own box at any time. There’s no processing fee for extra capsules — you simply cover the cost of shipping it to us. Whether you use our box or yours, the process stays simple — and the memories are just as meaningful.
Get Started Today
Do I need to organize or label anything?
A Memory Capsule is a physical box — or any box you choose — filled with the meaningful items from your child’s life. Your plan includes one beautifully designed, ready-to-pack capsule per year, with prepaid return shipping included. But we encourage you to send as many as you’d like — whenever the moment feels right.
You can use your own box at any time. There’s no processing fee for extra capsules — you simply cover the cost of shipping it to us. Whether you use our box or yours, the process stays simple — and the memories are just as meaningful.
Get Started Today
Is it safe? Where are the boxes stored?
A Memory Capsule is a physical box — or any box you choose — filled with the meaningful items from your child’s life. Your plan includes one beautifully designed, ready-to-pack capsule per year, with prepaid return shipping included. But we encourage you to send as many as you’d like — whenever the moment feels right.
You can use your own box at any time. There’s no processing fee for extra capsules — you simply cover the cost of shipping it to us. Whether you use our box or yours, the process stays simple — and the memories are just as meaningful.
Get Started Today
How many Memory Capsules can I send? And how long do you store them?
A Memory Capsule is a physical box — or any box you choose — filled with the meaningful items from your child’s life. Your plan includes one beautifully designed, ready-to-pack capsule per year, with prepaid return shipping included. But we encourage you to send as many as you’d like — whenever the moment feels right.
You can use your own box at any time. There’s no processing fee for extra capsules — you simply cover the cost of shipping it to us. Whether you use our box or yours, the process stays simple — and the memories are just as meaningful.
Get Started Today
Can I give this as a gift?
A Memory Capsule is a physical box — or any box you choose — filled with the meaningful items from your child’s life. Your plan includes one beautifully designed, ready-to-pack capsule per year, with prepaid return shipping included. But we encourage you to send as many as you’d like — whenever the moment feels right.
You can use your own box at any time. There’s no processing fee for extra capsules — you simply cover the cost of shipping it to us. Whether you use our box or yours, the process stays simple — and the memories are just as meaningful.
Get Started Today
Do I get my items back?
A Memory Capsule is a physical box — or any box you choose — filled with the meaningful items from your child’s life. Your plan includes one beautifully designed, ready-to-pack capsule per year, with prepaid return shipping included. But we encourage you to send as many as you’d like — whenever the moment feels right.
You can use your own box at any time. There’s no processing fee for extra capsules — you simply cover the cost of shipping it to us. Whether you use our box or yours, the process stays simple — and the memories are just as meaningful.
Get Started Today
What happens if I cancel?
A Memory Capsule is a physical box — or any box you choose — filled with the meaningful items from your child’s life. Your plan includes one beautifully designed, ready-to-pack capsule per year, with prepaid return shipping included. But we encourage you to send as many as you’d like — whenever the moment feels right.
You can use your own box at any time. There’s no processing fee for extra capsules — you simply cover the cost of shipping it to us. Whether you use our box or yours, the process stays simple — and the memories are just as meaningful.
Get Started Today