You Have Questions.

We Built This to Be Simple, Safe, and Meaningful.

Below are the most common questions from families who, like you, want to preserve something that matters — and make sure they can return to it when the time is right.

FAQ

What exactly is a Memory Capsule?

A Memory Capsule is a physical box — or any box you choose — filled with the meaningful items from your child’s life. Your plan includes one beautifully designed, ready-to-pack capsule per year, with prepaid return shipping included. But we encourage you to send as many as you’d like — whenever the moment feels right.

You can use your own box at any time. There’s no processing fee for extra capsules — you simply cover the cost of shipping it to us. Whether you use our box or yours, the process stays simple — and the memories are just as meaningful.

Get Started Today

What exactly is a Memory Capsule?

A Memory Capsule is a physical box — or any box you choose — filled with the meaningful items from your child’s life. Your plan includes one beautifully designed, ready-to-pack capsule per year, with prepaid return shipping included. But we encourage you to send as many as you’d like — whenever the moment feels right.

You can use your own box at any time. There’s no processing fee for extra capsules — you simply cover the cost of shipping it to us. Whether you use our box or yours, the process stays simple — and the memories are just as meaningful.

Get Started Today

What kinds of items should I include?

A Memory Capsule is a physical box — or any box you choose — filled with the meaningful items from your child’s life. Your plan includes one beautifully designed, ready-to-pack capsule per year, with prepaid return shipping included. But we encourage you to send as many as you’d like — whenever the moment feels right.

You can use your own box at any time. There’s no processing fee for extra capsules — you simply cover the cost of shipping it to us. Whether you use our box or yours, the process stays simple — and the memories are just as meaningful.

Get Started Today

Is the first box included in my plan?

A Memory Capsule is a physical box — or any box you choose — filled with the meaningful items from your child’s life. Your plan includes one beautifully designed, ready-to-pack capsule per year, with prepaid return shipping included. But we encourage you to send as many as you’d like — whenever the moment feels right.

You can use your own box at any time. There’s no processing fee for extra capsules — you simply cover the cost of shipping it to us. Whether you use our box or yours, the process stays simple — and the memories are just as meaningful.

Get Started Today

What if I have more than one child?

A Memory Capsule is a physical box — or any box you choose — filled with the meaningful items from your child’s life. Your plan includes one beautifully designed, ready-to-pack capsule per year, with prepaid return shipping included. But we encourage you to send as many as you’d like — whenever the moment feels right.

You can use your own box at any time. There’s no processing fee for extra capsules — you simply cover the cost of shipping it to us. Whether you use our box or yours, the process stays simple — and the memories are just as meaningful.

Get Started Today

Can I add more boxes in the same year?

A Memory Capsule is a physical box — or any box you choose — filled with the meaningful items from your child’s life. Your plan includes one beautifully designed, ready-to-pack capsule per year, with prepaid return shipping included. But we encourage you to send as many as you’d like — whenever the moment feels right.

You can use your own box at any time. There’s no processing fee for extra capsules — you simply cover the cost of shipping it to us. Whether you use our box or yours, the process stays simple — and the memories are just as meaningful.

Get Started Today

Do I need to organize or label anything?

A Memory Capsule is a physical box — or any box you choose — filled with the meaningful items from your child’s life. Your plan includes one beautifully designed, ready-to-pack capsule per year, with prepaid return shipping included. But we encourage you to send as many as you’d like — whenever the moment feels right.

You can use your own box at any time. There’s no processing fee for extra capsules — you simply cover the cost of shipping it to us. Whether you use our box or yours, the process stays simple — and the memories are just as meaningful.

Get Started Today

Is it safe? Where are the boxes stored?

A Memory Capsule is a physical box — or any box you choose — filled with the meaningful items from your child’s life. Your plan includes one beautifully designed, ready-to-pack capsule per year, with prepaid return shipping included. But we encourage you to send as many as you’d like — whenever the moment feels right.

You can use your own box at any time. There’s no processing fee for extra capsules — you simply cover the cost of shipping it to us. Whether you use our box or yours, the process stays simple — and the memories are just as meaningful.

Get Started Today

How many Memory Capsules can I send? And how long do you store them?

A Memory Capsule is a physical box — or any box you choose — filled with the meaningful items from your child’s life. Your plan includes one beautifully designed, ready-to-pack capsule per year, with prepaid return shipping included. But we encourage you to send as many as you’d like — whenever the moment feels right.

You can use your own box at any time. There’s no processing fee for extra capsules — you simply cover the cost of shipping it to us. Whether you use our box or yours, the process stays simple — and the memories are just as meaningful.

Get Started Today

Can I give this as a gift?

A Memory Capsule is a physical box — or any box you choose — filled with the meaningful items from your child’s life. Your plan includes one beautifully designed, ready-to-pack capsule per year, with prepaid return shipping included. But we encourage you to send as many as you’d like — whenever the moment feels right.

You can use your own box at any time. There’s no processing fee for extra capsules — you simply cover the cost of shipping it to us. Whether you use our box or yours, the process stays simple — and the memories are just as meaningful.

Get Started Today

Do I get my items back?

A Memory Capsule is a physical box — or any box you choose — filled with the meaningful items from your child’s life. Your plan includes one beautifully designed, ready-to-pack capsule per year, with prepaid return shipping included. But we encourage you to send as many as you’d like — whenever the moment feels right.

You can use your own box at any time. There’s no processing fee for extra capsules — you simply cover the cost of shipping it to us. Whether you use our box or yours, the process stays simple — and the memories are just as meaningful.

Get Started Today

What happens if I cancel?

A Memory Capsule is a physical box — or any box you choose — filled with the meaningful items from your child’s life. Your plan includes one beautifully designed, ready-to-pack capsule per year, with prepaid return shipping included. But we encourage you to send as many as you’d like — whenever the moment feels right.

You can use your own box at any time. There’s no processing fee for extra capsules — you simply cover the cost of shipping it to us. Whether you use our box or yours, the process stays simple — and the memories are just as meaningful.

Get Started Today

Still Have Questions? Just Ask.

We’re real people — parents, actually — and we’re always happy to help. Reach out anytime and we’ll get back to you quickly, with care.

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